1. Who We Are
PokéPrize is a UK-based subscription platform offering competitions for fans of Pokémon games and merchandise.
Company Name: PokéPrize
Email: info@pokeprize.co.uk
Address: 15 Bates Green, Norwich, Norfolk, NR5 8YN
We are the data controller for the purposes of this policy.

 

2. What Information We Collect
We may collect and process the following personal data:
Contact Information: Name, email address, phone number, delivery address
Account Details: Login credentials, subscription preferences
Payment Information: Processed securely through our third-party payment providers. 
We do not store full card details on our servers
Usage Data: IP address, browser type, device information, and interactions with our website (via cookies or analytics tools)

 

3. How We Use Your Information
We use your personal data to:
Process and manage your subscription
Enter you into monthly competitions
Notify you if you win a prize
Deliver your prize to your provided address
Respond to customer support queries
Send service-related and promotional emails (you can opt out at any time)
Improve our website and services through analytics

 

4. Legal Basis for Processing
We rely on the following legal bases for processing your personal data:
Performance of a contract: To provide the subscription service you have signed up for
Consent: For sending marketing emails (where required)
Legitimate interests: To improve our website, detect fraud, and ensure security
Legal obligation: To comply with applicable laws

 

5. Data Sharing and Third Parties
We may share your data with trusted third parties only when necessary to:
Process payments (e.g., Stripe, PayPal)
Deliver your prizes (e.g., Royal Mail, DPD, Evri)
Manage website hosting, email services, and analytics tools
All third-party providers are required to process your data in compliance with UK GDPR.
We will never sell your data to third parties.

 

6. Data Retention
We retain your personal data only for as long as necessary to:
Fulfil the purposes it was collected for
Satisfy any legal, accounting, or reporting requirements
You can request the deletion of your data at any time (see Section 9).

 

7. Your Rights Under UK GDPR

You have the right to:
Access the personal data we hold about you
Correct or update inaccurate data
Request deletion of your data
Restrict or object to certain types of processing
Withdraw consent where we rely on it
Data portability (receive your data in a structured format)
To exercise any of your rights, please contact us at info@pokeprize.co.uk

 

8. Cookies and Analytics
We use cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

 

9. Data Security
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it, including:
SSL encryption
Secure servers and databases
Restricted access for authorised personnel only
Despite our efforts, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

 

10. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we learn that we have collected personal data from a child, we will delete it promptly.

 

11. Use of Pokémon-Related Content
All Pokémon-related trademarks, names, images, and other intellectual property used on this site are the property of Nintendo, Game Freak, Creatures Inc., and The Pokémon Company.
We do not claim ownership of any Pokémon intellectual property. Such content is used under the fair use doctrine, for informational and entertainment purposes, and does not imply any affiliation with or endorsement by The Pokémon Company or its affiliates.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified via email. Please review this page regularly to stay informed.

13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: info@pokeprize.co.uk
📍 Address: 15 Bates Green, Norwich, Norfolk, NR5 8YN

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If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.